Sykes Enterprises

Type Public (NASDAQ: SYKE

Industry Business Process Outsourcing

Founded 1977

Founder(s) John H. Sykes

Headquarters United States Tampa, Florida, USA

Key people Charles E. Sykes
(President & CEO)
David L. Pearson
Jenna R. Nelson
Daniel L. Hernandez
W. Michael Kipphut
Lawrence Zingale
James C. Hobby
James T. Holder

Services Customer Service and Technical Support

Revenue 2008: $819.2 Millon

Employees 51,000

Website http://www.sykes.com

Sykes Enterprises is a multinational corporation which provides business process outsourcing services, such as technical support and customer service. Sykes has over 51,000 employees at 80+ locations in 24 countries operating in 30 languages.

History

The following are key milestones in Sykes' history as a company.[2]

1977 - SYKES begins as a small engineering firm with three employees in Charlotte, North Carolina

1979-1982 - The technical writing group begins in Charlotte marking the beginning of the Information Services branch

1992 - SYKES purchases Jones Technologies, Inc. in Sterling, Colorado and enters into customer support business

1993 - Company reorganizes, moves corporate office from Charlotte to Tampa, Florida

1996 - SYKES goes public – stock begins trading on NASDAQ First international presence with acquisition of Datasvar Support AB of Sweden

1997 - Several acquisitions including McQueen International Limited with multiple locations including operations in The Philippines

1999 - SYKES inducted into the Software Support Professional Association (SSPA) Hall of Fame

2003 - SYKES expands global footprint to El Salvador

2004 - Chuck Sykes appointed to President and CEO

2006 - SYKES acquires Argentina-based Apex America SYKES has more than 26,000 employees at year-end

2007 - SYKES expands to Perry County, Kentucky

2008 - SYKES opens three centers in the U.S. – Kingstree, South Carolina; Greenwood, South Carolina and Malvern, Arkansas - as well as new centers in Brazil, Costa Rica and Denmark.

2009 - SYKES and ICT Group have begun integration after the proposed merger of the two

2010 - SYKES acquires ICT Group

Locations

Sykes' headquarters is located in Tampa, Florida. As of 2010, the company has operations in the following countries:[3]

* United States of America
* Canada
* Argentina
* Australia
* Brazil
* Costa Rica
* Egypt
* El Salvador
* India
* Philippines
* People's Republic of China
* Denmark
* Finland
* Germany
* South Africa
* Spain
* Sweden
* Hungary
* Ireland
* Italy
* Mexico
* United Kingdom
* Slovakia
* The Netherlands
* Romania

Services

SYKES provides customer contact management solutions and services in the business process outsourcing (BPO) arena. The company provides an array of customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries.[4]

SYKES' services are categorized into three lines of business: Contact Center Services, TeleHealth, and Assistance Services.[5]

Contact Center Services

* Credit Card Services
* Retail Banking
* Consumer Electronics
* High-Tech
* PCs and Peripherals
* Broadband
* Managed Services
* Wireless

TeleHealth

* Health Information
* Symptom Management
* Acute and Chronic Care
* Wellness and Prevention

Assistance Services

* Roadside Assistance
* Home Assistance
* Legal Assistance
* Identity Theft Assistance
* Business Support
Awards and recognition

Sykes has received a number of prestigious awards.[6] These awards are:

* Sykes in the Philippines (Sykes Asia, Inc.) was given recognition by the Philippine Government as the pioneer for Call Center Industry in the country.
* Excellence Award in Human Resources and Client Satisfaction
* Excellent Award for Human Resources - Costa Rican Chamber of Industries
* SPPA STAR Hall of Fame - Software Support Professionals Association
* SPPA STAR Award Sustained Performance (three times) - Software Support Professionals Association
* SPPA STAR Award High Call Volume - Software Support Professionals Association
* Technology Fast 500 (three times) - Deloitte & Touche
* Information Technology Partner Award (six times) - Monsanto
* Entrepreneur of the Year - Ernst & Young
* 2005 International Business of the Year - Evening News Business Excellence Awards
* 2005 China Best Outsourcing Call Center Service Provider - China Call Center & CRM Association

[edit] See also
Factory 1b.svg Companies portal

* Business Process Outsourcing
* Call center
* Technical support
* Customer service
* Telemarketing

References

* The New York Times, May 1, 1996 – Shares of Sykes Enterprises Nearly Double on Day One
* Sykes Donates $28 Million To University of Tampa

1. ^ http://www.sykes.com/ourcompany/quickfacts.aspx
2. ^ http://www.sykes.com/ourcompany/history.aspx
3. ^ http://www.sykes.com/ourcompany/locations.aspx
4. ^ http://www.sykes.com/OurCompany.aspx
5. ^ http://www.sykes.com/Solutions.aspx>
6. ^ http://www.sykes.com/ourcompany/quickfacts.aspx

http://en.wikipedia.org/wiki/Sykes_Enterprises